Refund policy

Return and refund policy

Last updated: 16 August 2026

We want you to receive the Larisa Nails products you ordered in good condition. This policy operates in addition to your rights under the Australian Consumer Law. Those rights cannot be excluded.

Faulty, damaged or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged in transit or different from what you ordered, email hello@larisanails.com.au with your order number, a description of the issue and clear photos. If the product does not meet an applicable consumer guarantee, the remedy available may include a replacement, refund or another remedy required by law, depending on the circumstances.

Change-of-mind requests

Press-on nails and application products are personal-use cosmetic items. For hygiene reasons, opened, worn, applied or otherwise used items are not eligible for a change-of-mind return. If your item is unopened, unused and in its original sealed packaging, contact us before returning it. Change-of-mind requests are assessed individually and are not accepted until Larisa Nails confirms the return in writing.

Where a change-of-mind return is approved, the customer is responsible for return shipping and the original shipping charge is not refundable. Do not send an item to the address on the parcel without authorisation; we will provide the correct return instructions and address by email.

Refunds

Approved refunds are returned to the original payment method. We will email you when the refund has been submitted. Your bank or payment provider may require additional time to make the funds available.

Contact

Before returning any item, email hello@larisanails.com.au. Include your order number so we can assist you efficiently.